Microsoft engages in community blogs with Microsoft employees encouraged to blog about the company's new technologies, providing insights and opinions. According to Global PR Blog Week 1.o,

Besides technical banter on products etc., content on some of these community blogs can include ongoing dialogue about the authors' children, sports and humor. I believe this results in the subtle change of the audiences perception of big "faceless" corporations, and gives Microsoft an air of openness and integrity.
Concerning online advertising, Microsoft utilizes some Youtube "spoof" ads, that take shots at Apple. The ads are humerous and can reach a lot of consumers this way. Microsoft also utilizes online videos to advertise products - For example their 2008 Bill Gates and Seinfeld videos . Utilizing videos is exciting and gets consumers talking.
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